Shipping policy
Shipping
FREE Delivery to all UK Mainland addresses
IMPORTANT: Please ensure that you enter a contact number when you checkout - our couriers will contact you to arrange a convenient day for delivery.
We will NOT use your phone number for marketing purposes.
DELIVERY TIMESCALES
1-2 Days Handling + 3-5 Days Delivery = 4-7 Days Total
Orders are dispatched daily Monday to Friday from our UK based warehouses.
All orders will be processed within 48 hours - The courier will then contact you to arrange delivery at a date/time convenient for you. Heavy/bulky items are dispatched on a 2 person service, our white glove delivery team will deliver the item to a room of you choice.
We offer free shipping on all orders to UK Mainland Only. Scotland, Highlands, Channel Islands and Northern Ireland may incur delivery charges, depending on area. There will more info at the checkout page.
All orders are processed within 48 hours of receiving them.
When purchasing from our site you must select the correct postcode for delivery.
Please note that any order placed after 4pm will be processed the following next working day.
TRACKING YOUR DELIVERY
Tracking information will be sent to you via email to the email address that you enter at checkout. This informs you that your order is on it's way and allows you to track the progress of the delivery if you wish.
A free Text Message will also be sent to you by our couriers on the day of delivery advising of the expected delivery time.
Please ensure that both your mobile number and email address are up to date to benefit from these free services!
PRE-BOOKED DELIVERY
Some products are sent on a pre-book delivery service. Once your order has been dispatched, the courier will contact you to book a convenient date for delivery.
THIRD PARTY ASSEMBLY
If your intention is to hire the services of a third-party installer to assist with your flat-pack furniture assembly, we recommend that you only book their services once your entire order has been successfully delivered and that you have checked over all parts, assembly instructions and fittings and that you are happy that you have everything required in order to assemble the furniture.
We will not reimburse any fees incurred by the customer for installation or the use of any third-party installation service(s).
- Non-UK Mainland
Shipping to the north of Scotland, Northern Ireland, Republic of Ireland and other offshore areas are available at a surcharge and each item is dependent on weight.
These deliveries usually require an additional couple of days for delivery, postage will be calculated automatically at checkout.